login   |    register
Modeling in General
General discussions about modeling topics.
Great Revell Customer Service
Arizona, United States
Joined: February 25, 2007
KitMaker: 1,064 posts
AeroScale: 214 posts
Posted: Monday, September 30, 2019 - 09:38 AM UTC
Since Revell-Germany is reissuing their 1/48th Ju-52 I decided to email them, to see if they could replace a defective part in a kit I've had under my bed for years. A week later it came in the mail! Now I can finally build it. Great customer service.
Staff MemberCampaigns Administrator
Scotland, United Kingdom
Joined: June 08, 2015
KitMaker: 1,393 posts
AeroScale: 171 posts
Posted: Monday, September 30, 2019 - 11:27 AM UTC
yes I have had a similar experience and would rate their customer service as truly excellent
Belgrade, Serbia & Montenegro
Joined: September 06, 2007
KitMaker: 137 posts
AeroScale: 0 posts
Posted: Monday, September 30, 2019 - 06:34 PM UTC
I had problem with my Mercedes/Puch jeep, and they replaced defective part in very short time. Excellent service!