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Tools & Supplies
Discussions on the latest and greatest tools, glues, and gadgets.
Hosted by Matt Leese
Xuron Corp
PeteDoc
_VISITCOMMUNITY
Northern Ireland, United Kingdom
Joined: April 10, 2012
KitMaker: 164 posts
AeroScale: 24 posts
Posted: Tuesday, January 26, 2016 - 07:02 PM UTC
Big shout out to Abby Robey of Xuron Corp!! I recently mailed Xuron to see if there was anything I could do to restore the cutting edges of my "2175ET-Professional Sprue Cutters" as despite telling my son NOT to use them to cut guitar strings, and even gave him a cheap pair to use, he went ahead and ruined them.
Abby replied very quickly, and even went as far as sending (to Ireland) a free replacement pair AND a pair of hard wire cutters for his strings!
Now that is superb customer care!! I will certainly buy from them again.
SSGToms
_VISITCOMMUNITY
Connecticut, United States
Joined: April 02, 2005
KitMaker: 3,554 posts
AeroScale: 0 posts
Posted: Tuesday, January 26, 2016 - 09:42 PM UTC
Wow! Now that is above and beyond the call of duty! That kind of exemplary customer service is rarely seen these days!
Congratulations to Xuron.