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Armor/AFV: Canadian Armor
Discuss all types of Canadian Armor of all eras.
Hosted by Darren Baker
Real Model Problems
bzak
_VISITCOMMUNITY
California, United States
Joined: June 07, 2006
KitMaker: 264 posts
AeroScale: 87 posts
Posted: Wednesday, June 22, 2011 - 03:02 AM UTC
Howdy,

Thank you for your reply Miroslav. I look forward to getting the stuff so I can start on the guntruck.

Brian Riedel
jwest21
_VISITCOMMUNITY
Pennsylvania, United States
Joined: October 16, 2006
KitMaker: 3,374 posts
AeroScale: 0 posts
Posted: Wednesday, June 22, 2011 - 04:51 AM UTC

Quoted Text

Local mail deliveries, customs inspections, bad neighbours ect cannot be blamed on the vendor. Milo will do everything in his powers to get your order delivered, but some events are out of his control.


cheers



I like Real Models, love their products and think Miloslav is a great guy who always comes through. However, a few of the issues I have were not a result of Local mail, neighbors, customs, etc. I'll use the example he mentioned above about me to illustrate what I mean . I ordered the items in September and they didn't ship December 20th, even though items were in stock. I was told they shipped a couple of times in October and November. Customs was the problem between Dec 20th and March 19th, however.

To summarize- great product, great guy and all my problems are solved but a few took months to correct before shipping/customs/local post office gets involved. I am happy, will still order his stuff- I just know that it could be a while before I get them
Frenchy
_VISITCOMMUNITY
Rhone, France
Joined: December 02, 2002
KitMaker: 12,717 posts
AeroScale: 12 posts
Posted: Wednesday, June 22, 2011 - 05:01 AM UTC
The only problem I can see with Miloslav is that he has given up the idea of releasing more WW2 US trucks (like a new-tooled M-5H-6 ) probably because they don't sell as much as modern stuff...

Frenchy


mauserman
_VISITCOMMUNITY
Maryland, United States
Joined: September 27, 2004
KitMaker: 1,183 posts
AeroScale: 40 posts
Posted: Wednesday, June 22, 2011 - 08:48 AM UTC

Quoted Text

I finally got my order after he shipped it a second time.
The first one is still lost in postal land somewhere.

He has some great products but I'm hesitant to order from him again.



I've ordered from them in the past and wouldn't hesitate to do so again. Some people have had issues with shipping but it always seems like he does his best to make it right. Oh, and don't underestimate how bad the USPS can be.
bulivyf
_VISITCOMMUNITY
Praha, Czech Republic
Joined: April 03, 2006
KitMaker: 2,450 posts
AeroScale: 30 posts
Posted: Wednesday, June 22, 2011 - 10:16 AM UTC

Quoted Text

The only problem I can see with Miloslav is that he has given up the idea of releasing more WW2 US trucks (like a new-tooled M-5H-6 ) probably because they don't sell as much as modern stuff...

Frenchy






Give up, because lately my saying the same thing more modelers will soon begin completing the artwork.
bzak
_VISITCOMMUNITY
California, United States
Joined: June 07, 2006
KitMaker: 264 posts
AeroScale: 87 posts
Posted: Friday, June 24, 2011 - 03:11 AM UTC
Howdy,

Received a message from Miroslav about my order. Looks like things have been straightened out. Looking forward to getting the guntruck started.

Brian Riedel
jwest21
_VISITCOMMUNITY
Pennsylvania, United States
Joined: October 16, 2006
KitMaker: 3,374 posts
AeroScale: 0 posts
Posted: Friday, June 24, 2011 - 05:15 AM UTC
Great news....he always come through
daniel_roh
_VISITCOMMUNITY
Valais, Switzerland
Joined: August 04, 2005
KitMaker: 60 posts
AeroScale: 0 posts
Posted: Saturday, June 25, 2011 - 06:48 AM UTC
Well


For me Miroslav is not trustfull.

I wait for ages about my first order for my shop and he need 3 shipment to fullfill the order.

Gabor the owner of Balaton Model buyed me Ural wheels from Real Models one month ago.

In the package it was 4 right wheels and 2 left wheels. I said im to contact Real Model to have a remplacment piece.

What did you answered him Miroslav?? You are sick and you cannot cast the wheel ??

If you are able to post on armorama i'm sure you are able to put some resin in a silicone mold.

Regards

Daniel
EuroModelShop

juge75
_VISITCOMMUNITY
Jasz-Nagkyun-Szolnok, Hungary
Joined: May 02, 2009
KitMaker: 843 posts
AeroScale: 0 posts
Posted: Saturday, June 25, 2011 - 07:17 AM UTC
My name is: Juhász Gábor, and i am not the owner of the Balaton Modell company.

I make master pieces, i nominate the "juge75" name.

Whom you thought, well, his Kerek Gábor (first_name the same, and perhaps as old as we are).

Real Model:
A month ago I wrote to the owner acknowledging the error.
Will send to wheels, but so far he was sick. (he wrote).
That wheel is pretty much down time have been able to produce ...
A The set is added: two spare wheel, two left ad four right side wheels.
All Ural 4320, 375 (and more) trucks 3-3 left and right wheels (the pattern of wheels, "V" form).
This was the last set of them, more or buy Real Model product.




juge75
_VISITCOMMUNITY
Jasz-Nagkyun-Szolnok, Hungary
Joined: May 02, 2009
KitMaker: 843 posts
AeroScale: 0 posts
Posted: Saturday, June 25, 2011 - 07:51 AM UTC




bulivyf
_VISITCOMMUNITY
Praha, Czech Republic
Joined: April 03, 2006
KitMaker: 2,450 posts
AeroScale: 30 posts
Posted: Saturday, June 25, 2011 - 08:23 AM UTC

Quoted Text

Well


For me Miroslav is not trustfull.

I wait for ages about my first order for my shop and he need 3 shipment to fullfill the order.

Gabor the owner of Balaton Model buyed me Ural wheels from Real Models one month ago.

In the package it was 4 right wheels and 2 left wheels. I said im to contact Real Model to have a remplacment piece.

What did you answered him Miroslav?? You are sick and you cannot cast the wheel ??

If you are able to post on armorama i'm sure you are able to put some resin in a silicone mold.

Regards

Daniel
EuroModelShop




I don't forgot If last three or four year i send you my goods. For that I no answer on you email. I very good forgot on problems with you. You don't have my business partner.
bulivyf
_VISITCOMMUNITY
Praha, Czech Republic
Joined: April 03, 2006
KitMaker: 2,450 posts
AeroScale: 30 posts
Posted: Saturday, June 25, 2011 - 08:27 AM UTC
Hello
wheels for you I send before month as normal unregistered parcel. You no receive this. I send this week parcel again as registered parcel. I think that you receive this second parcel. For quickly sending spare parts is very good contact direct producer.
Miloslav
daniel_roh
_VISITCOMMUNITY
Valais, Switzerland
Joined: August 04, 2005
KitMaker: 60 posts
AeroScale: 0 posts
Posted: Saturday, June 25, 2011 - 08:59 AM UTC

Quoted Text


I don't forgot If last three or four year i send you my goods. For that I no answer on you email. I very good forgot on problems with you. You don't have my business partner.




As i said, i only made one order and for sure i won't do anther one.

I don't know other resellers but for me when a manufacturer is not able to ship me the goods within one month after payment and then after 3 shipments i need to ask money back for one undelivered kit that was listed as in stock on your webstore and that you won't ship to me, i just consider that the job is not fairly done.

Not answering to me make me no problems but don't answering customer who ask about remplacment pieces it's really pity.

Then coming here and saying the parcels are lost and that they are or would be ship again, it's too easy...

Regards

Daniel
bulivyf
_VISITCOMMUNITY
Praha, Czech Republic
Joined: April 03, 2006
KitMaker: 2,450 posts
AeroScale: 30 posts
Posted: Saturday, June 25, 2011 - 09:14 AM UTC

Quoted Text


Quoted Text


I don't forgot If last three or four year i send you my goods. For that I no answer on you email. I very good forgot on problems with you. You don't have my business partner.




As i said, i only made one order and for sure i won't do anther one.

I don't know other resellers but for me when a manufacturer is not able to ship me the goods within one month after payment and then after 3 shipments i need to ask money back for one undelivered kit that was listed as in stock on your webstore and that you won't ship to me, i just consider that the job is not fairly done.

Not answering to me make me no problems but don't answering customer who ask about remplacment pieces it's really pity.

Then coming here and saying the parcels are lost and that they are or would be ship again, it's too easy...

Regards

Daniel



I do not know why you are writing lies, I must write you a low price for customs. I must prefer over other traders, who ordered before you. I sent the first shipment in one week. I'd hate went into details, but the trader who požeduje Activities outside the law of my country is not for my partner
juge75
_VISITCOMMUNITY
Jasz-Nagkyun-Szolnok, Hungary
Joined: May 02, 2009
KitMaker: 843 posts
AeroScale: 0 posts
Posted: Monday, June 27, 2011 - 10:36 PM UTC
This morning, get in one pack.
Sender: Miroslav Hraban.

Opened the box, and It is not one, but a complete wheel set!

Very, very thank you!!!!

Regards, Gábor.
RobH
_VISITCOMMUNITY
United Kingdom
Joined: March 12, 2002
KitMaker: 351 posts
AeroScale: 3 posts
Posted: Monday, June 27, 2011 - 11:21 PM UTC
Given some of the comments I've seen in this thread, I just have to add:

I've ordered a number of times from Real models - mainly guntruck bits and pieces - M54 Cabs, Wheel Sets, a full Guntruck conversion.....

Never any problem. Quick delivery, good communication. Nice Product.

Sometimes things go wrong and those experiences can sometimes be horrible and can dominate threads like this

So I'm here to say I will order again from Miloslav.


bzak
_VISITCOMMUNITY
California, United States
Joined: June 07, 2006
KitMaker: 264 posts
AeroScale: 87 posts
Posted: Friday, July 01, 2011 - 11:52 AM UTC
Howdy,

Miroslav: Package received safely. Looks good. Thanks.

Brian Riedel
jwest21
_VISITCOMMUNITY
Pennsylvania, United States
Joined: October 16, 2006
KitMaker: 3,374 posts
AeroScale: 0 posts
Posted: Friday, July 01, 2011 - 01:12 PM UTC
got my latest too with no issues at all. Thanks!
reccymech
_VISITCOMMUNITY
Victoria, Australia
Joined: February 20, 2011
KitMaker: 87 posts
AeroScale: 0 posts
Posted: Friday, July 01, 2011 - 04:59 PM UTC
Not one to complain, however, I placed an order on the 21st April, and still haven't received the conversion kit (No 7 Wrecker).

I have been thinking that maybe it might be the postal system between Australia and Czechoslovakia. Now reading this thread I might have to contact Miloslav and see what gives.
Brad-M
_VISITCOMMUNITY
British Columbia, Canada
Joined: June 06, 2008
KitMaker: 402 posts
AeroScale: 4 posts
Posted: Tuesday, November 01, 2011 - 07:55 AM UTC
Hi Mark, Was this ever resolved?

Thanks
Brad
bulivyf
_VISITCOMMUNITY
Praha, Czech Republic
Joined: April 03, 2006
KitMaker: 2,450 posts
AeroScale: 30 posts
Posted: Tuesday, November 01, 2011 - 08:02 AM UTC

Quoted Text

Not one to complain, however, I placed an order on the 21st April, and still haven't received the conversion kit (No 7 Wrecker).

I have been thinking that maybe it might be the postal system between Australia and Czechoslovakia. Now reading this thread I might have to contact Miloslav and see what gives.



Hello,
Send me your order number. Surely this situation can be easily solved. There is no problem to send the consignment again.
Miloslav
Eloranta
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Hame, Finland
Joined: November 30, 2008
KitMaker: 286 posts
AeroScale: 0 posts
Posted: Wednesday, November 02, 2011 - 06:16 AM UTC
Great thread, and feeling inspired I went and ordered 15cm Sturmmörser Panther conversion just couple minutes ago
Eloranta
_VISITCOMMUNITY
Hame, Finland
Joined: November 30, 2008
KitMaker: 286 posts
AeroScale: 0 posts
Posted: Thursday, November 10, 2011 - 04:24 AM UTC
And item arrived today. My first reaction was surprise when I opened the bag and found box with Panther schmalturm art on cover... But when I opened the box, contents was just what I ordered. One resin conversion for Sturm-Panther, very good quality. So, no problems here, quick delivery and quality product.
bulivyf
_VISITCOMMUNITY
Praha, Czech Republic
Joined: April 03, 2006
KitMaker: 2,450 posts
AeroScale: 30 posts
Posted: Thursday, November 10, 2011 - 04:47 AM UTC

Quoted Text

And item arrived today. My first reaction was surprise when I opened the bag and found box with Panther schmalturm art on cover... But when I opened the box, contents was just what I ordered. One resin conversion for Sturm-Panther, very good quality. So, no problems here, quick delivery and quality product.




Sorry for my mistake
Eloranta
_VISITCOMMUNITY
Hame, Finland
Joined: November 30, 2008
KitMaker: 286 posts
AeroScale: 0 posts
Posted: Thursday, November 10, 2011 - 05:32 AM UTC

Quoted Text


Sorry for my mistake



No worries, actually it was quite exciting this way