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Italeri Customer Service Question
Klaus-Adler
Staff MemberCampaigns Administrator
MODELGEEK
_VISITCOMMUNITY
Scotland, United Kingdom
Joined: June 08, 2015
KitMaker: 1,047 posts
AeroScale: 140 posts
Posted: Sunday, March 24, 2019 - 05:40 AM UTC
Hi all,

has anyone had any luck with Italeri's customer service?

i seem to remember reading someone else having an issue with it and i have hit a snag with a helicopter build that is part of the helicopter campaign. Long story short i have discovered that the canopy is cracked/broken and i can't seem to get hold of anyone at italeri to discuss getting/buying a replacement.
Wolfhound113
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Noord-Holland, Netherlands
Joined: November 28, 2013
KitMaker: 41 posts
AeroScale: 22 posts
Posted: Sunday, March 24, 2019 - 07:05 AM UTC
Well, they have a Twitter account, and invite posts....

https://twitter.com/ItaleriModelKit

I don't know if Italeri themselves are actually reading it (it might be out-sourced), but you could always give a try...

Marc
Klaus-Adler
Staff MemberCampaigns Administrator
MODELGEEK
_VISITCOMMUNITY
Scotland, United Kingdom
Joined: June 08, 2015
KitMaker: 1,047 posts
AeroScale: 140 posts
Posted: Sunday, March 24, 2019 - 07:14 AM UTC

Quoted Text

Well, they have a Twitter account, and invite posts....

https://twitter.com/ItaleriModelKit

I don't know if Italeri themselves are actually reading it (it might be out-sourced), but you could always give a try...

Marc



thanks for the help but i'm a bit of a dinosaur and don't any of that twitter/facebook stuff.
Bigrip74
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Texas, United States
Joined: February 22, 2008
KitMaker: 4,714 posts
AeroScale: 2,535 posts
Posted: Sunday, March 24, 2019 - 08:55 AM UTC
David, I have tried to use their online parts site to order a part for my Wessex HAS.1 for the helicopter campaign also. I was told to go on their website to order the part, but cannot get the site to work.

Bob
Klaus-Adler
Staff MemberCampaigns Administrator
MODELGEEK
_VISITCOMMUNITY
Scotland, United Kingdom
Joined: June 08, 2015
KitMaker: 1,047 posts
AeroScale: 140 posts
Posted: Sunday, March 24, 2019 - 12:56 PM UTC

Quoted Text

David, I have tried to use their online parts site to order a part for my Wessex HAS.1 for the helicopter campaign also. I was told to go on their website to order the part, but cannot get the site to work.

Bob



yeah similar problems as i am having... i guess it's going to leave me with tree options; build the kit with a cracked canopy, buy another from ebay for a replacement canopy or bin the kit and build another helicopter from the stash...hmmm none of the options really appeal but i do have that new 1/35 AH-1Z from Academy winging it's way to me right now.
Bigrip74
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Texas, United States
Joined: February 22, 2008
KitMaker: 4,714 posts
AeroScale: 2,535 posts
Posted: Sunday, March 24, 2019 - 02:53 PM UTC
David, have you tried future and the Squadron canopy polishing sticks?

Bob
Klaus-Adler
Staff MemberCampaigns Administrator
MODELGEEK
_VISITCOMMUNITY
Scotland, United Kingdom
Joined: June 08, 2015
KitMaker: 1,047 posts
AeroScale: 140 posts
Posted: Monday, March 25, 2019 - 05:36 PM UTC

Quoted Text

David, have you tried future and the Squadron canopy polishing sticks?

Bob



I've never used them and I'm not sure how they would fix a crack that is all the way through the glass?

but I appreciate your help
KurtzMK
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Provincia de Pontevedra, Spain / Espaņa
Joined: March 26, 2019
KitMaker: 1 posts
AeroScale: 1 posts
Posted: Monday, March 25, 2019 - 11:34 PM UTC
I could obtained a decal sheet replacement writing to this email : italeri@italeri.com

Bear in mind that you must pay the shipping of that stuff (if avaliable).